Search that just works.
For users and budgets.
The same requests repeat without end.
When your content isn't accessible staff resources are wasted answering the same topics again and again. The time and stress add up fast.
It's hard to train staff.
Service teams with high stress have high turnover. And when onboarding new staff it's hard to improve KPIs reliably, even with thorough training.
Updating self-service software is a nightmare.
Setup and tuning are hard and the impact is often unclear. Even if you try the latest AI chatbots you'll still need to create and update content.
Search that doesn't miss
In other tools there might be only one keyword you can search to get the right result. And you still have to dig deep in a long list.
Helpfeel matches almost any words you search — filtering down predictions on every letter typed — and gives focused, accurate results for 98% of searches.
Active optimization
Our customer success team consistently reviews your user's search usage. Each month we hold a meeting with you that covers challenges we've observed, our suggested improvements, and updates that are ready to be implemented.
This data-driven cycle drives continuous improvement in your results.
Full implementation
Our team can set up Helpfeel search to display seamlessly on your existing help center or knowledge base and we can also import your content into our easy-to-use CMS. We style the visual design of the search page, box, or floating widget to match your site or app.
Your time required is hours not days.
One customer's annual support cost dropped dramatically.
$1.9M → $400K
Contact rates at every stage of the user lifecycle saw a major reduction for one customer.
Increased scope and rate of self-service resolutions
Boosted customer satisfaction (CSAT) scores
Streamlined FTE and BPO staffing
Cost savings that are sustainable at scale
How does it work?
Helpfeel provides full-service implementation in 30 days.
STEP
Confirm fit
We listen and understand your company's core challenges then demonstrate how Helpfeel will help you reach your goals.
Contract
We send over a proposal that covers every requirement and metric you'll need. We get started when a contract is agreed.
Set up
Our search experts customize the design, intake all your content, and optimize the search index to fit your business and user needs.
Test drive
You try out your Helpfeel instance in private and share feedback. We make any adjustments to ensure a perfectly tailored fit.
Deploy
Your Helpfeel service goes live. We review data to identify new behaviors, report insights, and update going forward.
Confirm fit
We listen and understand your company's core challenges then demonstrate how Helpfeel will help you reach your goals.
Contract
We send over a proposal that covers every requirement and metric you'll need. We get started when a contract is agreed.
Set up
Our search experts customize the design, intake all your content, and optimize the search index to fit your business and user needs.
Test drive
You try out your Helpfeel instance in private and share feedback. We make any adjustments to ensure a perfectly tailored fit.
Deploy
Your Helpfeel service goes live. We review data to identify new behaviors, report insights, and update going forward.