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社名ロゴが添えられているテキストでは導入した翌月には問い合わせ率が2削減現在は問い合わせ数が導入前から50まで減少しお客様へ返答するまでの時間もこれまでの半分に短縮できましたと成果が説明されている右側にはその成果を視覚的に示すグラフがあり左のグラフは問い合わせ数が導入前と比較して50削減されたことを示す棒グラフ右のグラフはFAQの利用が導入前と比較して2倍に増加したことを示す棒グラフslidebellunaimg1https://www.helpfeel.com/hubfs/00_door/slide_paltac_img.svg自己解決が社員満足度を促進し1年で社内利用が52倍にという見出しの事例紹介コンテンツ株式会社PALTACの森秀紀氏伊藤洋輔氏菊池康平氏の社員写真と会社ロゴが添えられているテキストでは導入開始からまだ1年少々ですがAIチャットボット利用時と比べると社内FAQの利用回数は52倍にまで増加しました電話による問い合わせも大きく減ったと感じていますと成果が説明されている右側のグラフは社内FAQの利用が導入前と比較して1年で52倍に増加したことを示す成長を示す矢印付きの棒グラフであるslidepaltacimghttps://www.helpfeel.com/hubfs/00_door/callcenter.svgコールセンターオペレーター向けナレッジデータベースcallcenterhttps://www.helpfeel.com/hubfs/00_door/form.svg問い合わせフォームの入力画面の画像お問い合わせ内容欄にログインがと入力すると関連するFAQ候補ログインIDパスワードを忘れたログインに何度も失敗して注文ができないなどがリアルタイムで提案される様子formhttps://www.helpfeel.com/hubfs/00_door/contact.pngお客様のご要望課題に合わせて最適な活用方法をご案内しますcontacthttps://www.helpfeel.com/hubfs/00_door/jirei%20SBI%20sp.svgPDFの保険約款もAIで即検索し対応時間を25短縮という見出しの事例紹介コンテンツSBIいきいき少額短期保険株式会社の臼倉萌々子様と吉盛賢吾様の社員写真と会社ロゴが添えられているテキストでは紙媒体での対応と比較するとPDF検索を活用することで1件あたりの対応時間は平均8分から6分へと短縮され25の削減を実現しましたと成果が説明されている下のグラフはオペレーター1件あたりの対応時間が導入前と比較して25短縮されたことを示す棒グラフであるjireiSBIsphttps://www.helpfeel.com/hubfs/00_door/keni.svgFAQ市場シェア成長率No1問い合わせ削減実績70Helpfeel継続率99出典は富士キメラ総研2025生成AILLMで飛躍するAI市場総調査kenihttps://www.helpfeel.com/hubfs/00_door/ex.svg社内ヘルプデスク社内からの疑問を解決という見出しとパソコンでFAQ検索する様子経費申請有休付与はいつなどの質問が表示されているexhttps://www.helpfeel.com/hubfs/header_icons/01/01.svg0101https://www.helpfeel.com/hubfs/00_door/jirei%20paltac%20sp.svg自己解決が社員満足度を促進し1年で社内利用が52倍にという見出しの事例紹介コンテンツ株式会社PALTACの会社ロゴが添えられているテキストではAIチャットボット利用時と比べると社内FAQの利用回数は52倍にまで増加しました電話による問い合わせも大きく減ったと感じていますと成果が説明されている下のグラフは社内FAQの利用が導入前と比較して1年で52倍に増加したことを示す成長を示す矢印付きの棒グラフであるjireipaltacsphttps://www.helpfeel.com/hubfs/00_door/jirei%20belluna%20sp.svgECサイトからの問い合わせ数を50削減した事例紹介のコンテンツ株式会社ベルーナの社名ロゴが添えられているテキストでは導入した翌月には問い合わせ率が2削減現在は問い合わせ数が導入前から50まで減少しお客様へ返答するまでの時間もこれまでの半分に短縮できましたと成果が説明されている下には問い合わせ数が導入前と比較して50削減されたことを示す棒グラフがあるjireibellunasphttps://www.helpfeel.com/hubfs/00_en/logo_en.svglogoenlogoenhttps://www.helpfeel.com/hubfs/contact-icon.pngcontacticoncontacticonhttps://www.helpfeel.com/hubfs/00_door/cx.svgカスタマーサポート顧客からの疑問を解決という見出しとスマートフォンでFAQ検索する様子パスワード忘れ送料などの質問が表示されているcxhttps://www.helpfeel.com/hubfs/00_top/ISMS.svg情報セキュリティマネジメントシステムISMS認証ISMShttps://www.helpfeel.com/hubfs/00_door/FAQ.svgECサイトのヘルプセンターとFAQ検索インターフェースの画像検索窓に違うと入力すると違う住所を登録してしまった説明と違う商品が届いたなどの関連質問が即座に提示される様子FAQhttps://www.helpfeel.com/hubfs/ogp/door%20ogp.jpgdoorogpdoorogphttps://www.helpfeel.com/hubfs/header_icons/02/02.svg0202https://www.helpfeel.com/hubfs/06_features/design%20option/design%20plan%20back%20(1).jpgdesignplanback1designplanback1https://www.helpfeel.com/hubfs/00_door/AI%20chatbot.svgユーザーの質問会場を教えてに対し会場写真とGoogleマップが表示されている検索結果画面のキャプチャAIchatbothttps://www.helpfeel.com/hubfs/00_door/platform.svgAIKnowledgeDataPlatformの機能構成図中心のコア層は企業ナレッジでその上にAIモデルLLMが位置しそれらを囲む外側の層がプラットフォームが提供するユーザーインターフェースと機能を示している外側の層にはFAQ問い合わせフォームVoCampVoE分析問い合わせ管理ナレッジ作成AIチャットボットといった機能が扇状に配置され最上部にはこれらのサービスを利用する顧客従業員のアイコンが描かれている中央のAIモデルにはHelpfeelAIというロゴが表示されているplatformhttps://www.helpfeel.com/hubfs/boxil2026.jpg2025年下半期BOXIL資料請求数ランキングカスタマーサポート3部門FAQシステムチャットボットコールセンターインバウンドで総合第1位を獲得boxil2026https://www.helpfeel.com/hubfs/00_door/voc.svgメッセージメールおよび音声アイコンが複数配置された抽象的なイラスト顧客対応チャネルの多様性や対応履歴の分類を表しているvochttps://www.helpfeel.com/hubfs/00_door/slide_heiwado_img.svg検索ログの活用で申込率が33アップという見出しの事例紹介コンテンツ株式会社平和堂の富樫康禎氏と豊田沙月様の社員写真と会社ロゴが添えられているテキストではCVRとして申込率申込数LPのアクセス数を見ていますがFAQを設置してからこの申込率が40アップしHelpfeelの検索ログをもとにLPを改善したところさらに33伸びましたと成果が説明されている右側のグラフは申込率の段階的な改善を示しており導入前から導入直後に40アップしさらに検索ログ活用でさらに33UPして改善後に至ったことを示す棒グラフであるslideheiwadoimghttps://www.helpfeel.com/hubfs/00_door/slide_sbi_img.svgPDFの保険約款もAIで即検索し対応時間を25短縮という見出しの事例紹介コンテンツSBIいきいき少額短期保険株式会社の臼倉萌々子様と吉盛賢吾様の社員写真と会社ロゴが添えられているテキストでは紙媒体での対応と比較するとPDF検索を活用することで1件あたりの対応時間は平均8分から6分へと短縮され25の削減を実現しましたお客様からの込み入った問い合わせ対応にしっかり時間を使えるようになりましたと成果が説明されている右側のグラフはオペレーター1件あたりの対応時間が導入前と比較して25短縮されたことを示す棒グラフであるslidesbiimghttps://www.helpfeel.com/hubfs/header_icons/01/02.svg0202https://www.helpfeel.com/hubfs/resource-icon.pngresourceiconresourceicon2026-03-13https://www.helpfeel.com/blog/communication-costhttps://www.helpfeel.com/hubfs/color-gradient-space.pngcolorgradientspacecolorgradientspacehttps://www.helpfeel.com/hubfs/chatbot-price.webpchatbotpricechatbotpricehttps://www.helpfeel.com/hubfs/24726324_s.webp24726324s24726324shttps://www.helpfeel.com/hubfs/Download_Resource/%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E8%B3%87%E6%96%99/backoffice%20document.jpg社内向けAI検索システムHelpfeelの紹介バナー青いゴリラがサービス資料を案内backofficedocumenthttps://www.helpfeel.com/hubfs/_icons/sns_icons/note_icon.svgnoteのアイコンnoteiconhttps://www.helpfeel.com/hubfs/31120745_s.webp31120745s31120745shttps://www.helpfeel.com/hubfs/resource-icon.pngresourceiconresourceiconhttps://www.helpfeel.com/hubfs/blog_virtual-agent-is.jpgblogvirtualagentisblogvirtualagentishttps://www.helpfeel.com/hubfs/00_en/logo_en.svglogoenlogoenhttps://www.helpfeel.com/hubfs/blog_syanai%20dx.jpgblogsyanaidxblogsyanaidxhttps://www.helpfeel.com/hubfs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