Mobile Trigger

Join 300+ happy customers

Boost self-serve efficiency where your customers are.

Every channel.

FAQ

Help center page

POPUP

Floating button & Pop-up

Contact form

Contact form

PDF Search

PDFs / Manuals

Every support need.

Consumer and Business Customer Support

Consumer and Business Support

IT Help Desk and Internal Knowledge

IT Help and Internal Documentation

Partners and Integrators

Partners and Integrators

Every support priority.

問い合わせコストが削減されているグラフ

Reduce contact rate

顧客満足度が向上しているグラフ

Improve customer satisfaction

Streamline internal operations

Streamline internal operations

How Helpfeel solves self-service problems

More and more customers want access to help content

People use support channels in this order:  1. Help content 2. Contact form/Email 3. Call

In recent years the desire to call is decreasing while the number of users seeking help from help content is increasing.

Help content is what more customers want

Self-service failure is common

Many customers try self-service but can’t find answers after searching again and again.

Self-service and reduced contact rate can't be achieved simply by introducing a new support tool.

Despite trying self-service, failure is common

Helpfeel eliminates pain points at all contact points with unique technology and know-how, creating a win-win for companies and users.

01

Patented search technology

Helpfeel’s patented search algorithms predict the intent of every search and make specific suggestions that mirror the keywords customers type.

Helpfeel search returns one easy to click result for 98% of all help searches.

Patented search technology
02

Continuous VoC-based optimization

With Helpfeel you get access to powerful VoC (Voice of the Customer) data. And our team can use this data to report user insights, make content suggestions, and update results for your team.

FAQ reports
03

Professional service included

Helpfeel’s search experts prepare and optimize your results based on your customers, content, and business. Cutting your team's workload frees up time to focus on high priority contacts and unlocks more efficient support headcounts.

Professional service included
04

Leverage Generative AI

Helpfeel AI makes it easier for your team to make data-driven decisions, keep content updated, and control cost.

Helpfeel AI drives scalable improvement across KPIs including contact volume, lead acquisition, and new sales.

Learn more
Leveraging Generative AI

Helpfeel’s Unique Features

Patented Technology

The world's first "Intent Prediction" algorithm developed by Toshiyuki Masui, Professor at Keio University and Helpfeel Technical Fellow.

<0.001second response

Helpfeel search results update as you type every letter. Even on mobile and slow connections.

98% hit rate

Handle every search term, even beyond page content, with reliable results for vague or emotional words, and typos.

Reduce contacts by 60%+

Contact rate after implementation is regularly reduced by 60%+. It reduces the operational maintenance burden and realizes optimal staffing.

Renewal rate over 99%

Implementing Helpfeel is only the beginning. We continuously your improve results, reducing contacts and saving costs.

Top Helpfeel Customer Industries

Ecommerce & Marketplaces

Finance, Insurance & FinTech

Broadcast Media

B2B SaaS

Major industries with experience

Web Services & Digital Contents

Telecom

Manufacturing

Travel & Leisure

Human Resources/HR Tech

Municipal & Government Services

Medical/Health Tech