Reduce Contact Volume by 50+% with Zero Friction CX, Gen AI, and VoC Analytics
Helpfeel is a Customer Self-Service Platform
with Optimization Done For You.
Chief Help Officer
Help Ape
What's different about Helpfeel?
First Result Time
0.001s
First Result Accuracy
98%
Contact Volume Reduction
50+%
Helpfeel customer renewals*
99+%
*As of August 2024
Helpfeel is trusted by 300+ support teams
Get results with self-service everywhere you need it.
Across channels.
Help center page
Floating button & Pop-up
Contact form
PDFs / Manuals
Across support needs.
Consumer and Business User Support
IT Desk and Internal Documentation
Partners and Integrators
Across your support priorities.
Reduce contact rate
Improve customer satisfaction
Streamline internal operations
Self-service is what customers want. How can Helpfeel help you deliver?
More customers want self-service
- Searching for Help content or Live Chat
- Contact form or Email
- Call
But... self-service abandonment is high
Many customers try self-service but can’t find answers after searching again and again.
Self-service and reduced contact rate can't be achieved simply by introducing a new support tool.
What Helpfeel features drive KPI improvement?
Patented search technology
Helpfeel’s patented search algorithms predict the intent of every search and make specific suggestions that mirror the keywords customers type.
Helpfeel search returns one easy to click result for 98% of all help searches.
Continuous VoC and Usage Analysis
With Helpfeel you get access to powerful VoC (Voice of the Customer) data. And our team can use this data to report user insights, make content suggestions, and update results for your team.
Optimization done for you
Helpfeel’s search experts prepare and optimize your results based on your customers, content, and business. Cutting your team's workload frees up time to focus on high priority contacts and unlocks more efficient support headcounts.
Helpfeel’s Unique Features
Patented Technology
The world's first "Intent Prediction" algorithm developed by Toshiyuki Masui, Professor at Keio University and Helpfeel Technical Fellow.
<0.001 second response
Helpfeel search results update as you type every letter. Even on mobile and slow connections.
98% hit rate
Handle every search term, even beyond page content, with reliable results for vague or emotional words, and typos.
Reduce contacts by 60%+
Contact rate after implementation is regularly reduced by 60%+. It reduces the operational maintenance burden and realizes optimal staffing.
Renewal rate over 99%
Implementing Helpfeel is only the beginning. We continuously your improve results, reducing contacts and saving costs.
Top Helpfeel Customer Industries
Ecommerce
Finance, Insurance & FinTech
Broadcast Media
B2B SaaS
Marketplaces
Web Services & Digital Contents
Telecom
Manufacturing
Travel & Leisure
Human Resources/HR Tech
Government Services
Medical/Health Tech