Smarter, reliably.
Helpfeel delivers AI efficiency without AI risks by adding human review to data and content.
Now you can get the full value of generative AI with confidence.

Integrated at every step of the Knowledge Journey
Helpfeel AI analyzes inputs, generates outputs, and streamlines the entire improvement cycle.
Helpfeel AI’s Strengths
Faster, with Accuracy
Helpfeel’s Intent Prediction Search 2 combines patented search technology with modern Gen AI to give lightning fast results across a massive scope of customer needs.
No hallucination risk
Because help pages and search predictions are all reviewed by humans, AI hallucinations can’t affect the accuracy of your content.
This is key for all industries but especially where accuracy is critical like finance, insurance, healthcare, medical devices, and security.

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Helpfeel AI Solutions
AI Search with Intent Prediction

Helpfeel’s Intent Prediction Search 2 combines Helpfeel’s patented Intent Prediction algorithms with OpenAI's latest models and Retrieval Augmented Generation (RAG), dramatically improving search accuracy and reliability for even the most obscure and technical searches.
Go beyond traditional search and handle queries with full sentences, multiple requirements, and even keyword variation beyond your existing content.

AI Contact Form that Guides to Self-service

When you start typing a message you instantly see search predictions. Helpfeel's Contact Form guides a high percent of customers to resolve their needs via self-service instead of contacting your team about every little thing.
Every word typed in contributes to VoC-based insight for your team, further accelerating improvement of content and searchability.

VoC and usage analytics that spark action

With Helpfeel AI it’s easy to analyze data from contact forms, search boxes, and help content usage, amplifying the voices of your customers.
Extract what counts from volumes of detailed data in flexible and easy-to-use reporting tailored to your team.
With Helpfeel, you have all the tools you need to bring VoC data up and across departments, improving customer satisfaction and uncovering the full value of your service.

Draft new content from contacts, instantly
Generate drafts of page content based on contact messages, tickets, chats, a short memo, or even a single sentence.
Building help content directly from user contact messages reduces your workload and boosts content freshness.
Helpfeel AI Features
※is in development
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Intent Prediction Search
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Contact Form
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Contact Analysis
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User Behavior Analysis
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Key Topic Extraction※
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Draft Generation
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Prediction Generation
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Call log Analysis※
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PDF Search
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