Helpfeel’s Intent Prediction Search 2 incorporates AI from OpenAI, with Helpfeel’s patented Intent Prediction algorithm, dramatically improving search accuracy and reliability for even the most obscure and specific searches.

Full sentences like chat are also smoothly handled, aided by AI vector search and embeddings prepared for your content.

Intent Prediction Search 2 is also used in Helpfeel’s unique contact form. When users start typing in the contact form it displays search results below, guiding more users to solutions without contact.

And everything users type is saved to accelerate page creation, deliver VoC insights, and improve search results overall.

With Helpfeel AI it’s easy to analyze data from contact forms, search boxes, and help content usage.

Everything users type becomes a detailed record of the voice of your customer, available in flexible and easy-to-use reporting.

With VoC analysis, real data drives improvement in customer satisfaction and product development overall.

Using generative AI, it’s easy to generate drafts of page content based on contact messages, tickets, chats, a short memo, or even a single sentence.

Extract details from your help content and generate draft search predictions, reducing the search improvement workload by 50%.