Integrated at every step of the Knowledge Journey

Helpfeel AI analyzes inputs, generates outputs, and streamlines the entire improvement cycle.

Helpfeel AI features streamline

Helpfeel AI’s Strengths

Faster, with Accuracy

Helpfeel’s Intent Prediction Search 2 combines  patented search technology with modern Gen AI to give lightning fast results across a massive scope of customer needs.

No hallucination risk

Because help pages and search predictions are all reviewed by humans, AI hallucinations can’t affect the accuracy of your content.

This is key for all industries but especially where accuracy is critical like finance, insurance, healthcare, medical devices, and security.

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Helpfeel AI Solutions

AI Search with Intent Prediction

High accuracy AI vector search

Helpfeel’s Intent Prediction Search 2 combines Helpfeel’s patented Intent Prediction algorithms with OpenAI's latest models and Retrieval Augmented Generation (RAG), dramatically improving search accuracy and reliability for even the most obscure and technical searches.

Go beyond traditional search and handle queries with full sentences, multiple requirements, and even keyword variation beyond your existing content.

High accuracy AI vector search

AI Contact Form that Guides to Self-service

Boost self-service inside contact forms

When you start typing a message you instantly see search predictions. Helpfeel's Contact Form guides a high percent of customers to resolve their needs via self-service instead of contacting your team about every little thing.

Every word typed in contributes to VoC-based insight for your team, further accelerating improvement of content and searchability.

Boost self-service inside contact forms

VoC and usage analytics that spark action

Get actionable insights from your data

With Helpfeel AI it’s easy to analyze data from contact forms, search boxes, and help content usage, amplifying the voices of your customers.

Extract what counts from volumes of detailed data in flexible and easy-to-use reporting tailored to your team.

With Helpfeel, you have all the tools you need to bring VoC data up and across departments, improving customer satisfaction and uncovering the full value of your service.

Get actionable insights from your data

Draft new content from contacts, instantly

Generate drafts of page content based on contact messages, tickets, chats, a short memo, or even a single sentence.

Building help content directly from user contact messages reduces your workload and boosts content freshness.

Helpfeel AI Features
※is in development